Cancellation Policy

We understand that unexpected conditions may arise, and we offer flexibility for cancellations inside our policy rules. We encourage you to review the policy details to ensure a smooth experience. While we’re confident about our capacity to surpass your expectations, we focus on your right to go with informed decisions.

When You Can Cancel:

Order Quantity or Stock Issues: If the desired quantity of an item is unavailable, or the product is out of stock, your order request might be dependent upon cancellation.

Payment Issues: Order requests with unsuccessful payment will be automatically canceled.

Pricing Errors: If a thing is priced incorrectly, we may cancel the request and offer you the choice to repurchase at the right cost.

Customer Cancellation: You can cancel your request by reaching our Customer Care team. We’ll follow with a full discount for any order request that hasn’t been processed yet.

Refunds:

Method: We will refund your payment using the first payment method.

Processing Time: Kindly allow up to 10 working days for the refund to reflect in your account.

Important Note: We can’t directly control the timing of the refund once processed. Your bank may require extra opportunity to finish the transaction.

Customer Satisfaction Guarantee

If you’re not happy with your purchase, please contact our customer team. We’ll give our all to resolve the issue. If we can’t find a solution, we’ll offer you a full refund or replacement.

Cancel Your Order With our Simple Process

Need to cancel your order request? We understand! Our cancellation process is designed to be quick and convenient.

Online Cancellation method:

Visit our dashboard and sign in to your account.
Explore your order request history and find the particular request you wish to cancel.
Search for a “Cancel Order Request” button or similar option.
You may be prompted to provide a reason for cancellation. Select the suitable reason from the list.
When confirmed, your cancellation request will be submitted.

Phone Cancellation:

If you prefer to help, you can also cancel your order request by calling our helpline number: +91 95588 80072.

Cancellations and Refunds A Smooth Process

Cancellation Review:

After receiving your cancel order request, we’ll first confirm if it meets our policy guidelines.
We’ll also check the order request status with our delivery team to ensure it will not already shipped.

Refunds:

If your cancellation fits the bill for a refund, we’ll process it directly to your bank account.
We do not offer money or check refunds.
To ensure a simple refund, please provide exact bank account information during the cancellation process. We are not responsible for delays because of incorrect information.

What’s Not Included in Refunds?

Kindly note that following are not included from your cancellation refund request:

Taxes and Customs Duties: Any government-imposed taxes or customs duties related with your order request are non-refundable. These charges are determined by your local regulations and are beyond our control.

Responsibility for Incorrect Charges: We strive to ensure exact charges, but if the government expense is not calculated, we can’t take responsibility.

When Can You Cancel Your Order?

Order Not Yet Shipped: If your order request hasn’t been processed or not shipped, you can cancel it easily.
Out-of-Stock products: If your requested order is unavailable or the quantity you requested is not in stock, your request may be dependent upon cancellation.
Payment Issues: Requests with unsuccessful payment will be automatically canceled.
Customer Disappointment: If you’re not happy with your purchase and haven’t received it yet, you have the right to cancel your order.

Out-of-Stock Cancellations Ensuring You Get What You Need

We understand that sometimes medicines you want may be unavailable. This is what’s in store:

Automatic Cancellation:

If an ordered medicine is completely out of stock, we will automatically cancel your request to keep away from delays.

Incomplete Satisfaction:

We’ll try to fulfill your order request partially if only some of the medications are unavailable.
You’ll be notified about any replacements and have the choice to accept the incomplete request or cancel it.
We want to provide you with the prescriptions you really want as fast as expected. If you have any questions or require an alternative drug option, kindly contact our Client Care team.

Automatic Order Cancellation due to non-receipt of payment

To ensure timely order request handling, we may automatically cancel orders that haven’t been paid in 24 hours or less.

Order Request Confirmation: When you submit your order request, you’ll get a confirmation email.

Final Receipt: Following confirmation, you’ll get a separate email with your last receipt invoice the total amount due.

Payment Choices: Our system offers different convenient online payment methods.

Automatic Cancellation: If payment isn’t received in less than 24 hours of the last receipt, your order request will be automatically canceled.

Order Cancellation Due to Delays

We understand that timely deliveries are important. If you experience a delay more than your expectation, you have the right to cancel your request while it’s still on the way.

This is what to remember:

Cancellation Window: You can cancel your order request whenever before it’s delivered.

Halfway refunds: A full refund may not be possible. If your order request has arrived at customs in your country, any customs duties or charges might be deducted from your refund.

We recommend contacting our Customer Care team to talk about your cancellation order request and explore any alternative delivery options we could offer.

Order Cancellation due to wrong product delivery

We stick for accuracy in every order. If you get a medicine that is:

Some unacceptable brand
The incorrect dosage

This is what to do:

Reach Us In 7 Days or less: Kindly notify our customer care team within 7 days of receiving your order request. We’ll be glad to help you with a cancellation and refund.

We Take Responsibility: We understand mistakes happen, and we’ll take complete care for any mistakes in your order request.

Contact Us:

For any question regarding your order request or canceling order, please contact our Customer Care team by email at admin@meditrusted.com.